Refund policy

Refund Policy

Our remake promise

If your magnets are not right, we remake them free. That covers anything on our side: damage in the mail, a printing flaw, a magnet missing from your set, or a crop we should have caught.

Email littlelifemagnets@gmail.com within 30 days of delivery with your order number and a quick photo of the problem. The photo is there so we can fix it right the second time, not so you can prove anything. We take your word for it.

Custom orders are final sale

Every set is made to order from your photos, so we can't accept returns or exchanges for a change of mind. If we can't make a set right, we'll refund it or give you store credit, your choice. Refunds go back to the original payment method. If the problem was our mistake, we refund your shipping too.

Before you order

We look at every photo before it prints and email you if a crop will not work. We can't fix the photos themselves, so please check your photos, any names or dates, and your shipping address before you check out. Once a set is in production it can't be changed or canceled.

What isn't covered

• Small differences in color or brightness between your screen and a printed magnet
• Wear or damage that happens after delivery
• Packages returned to us because of an incomplete or incorrect address. We'll gladly reship once the extra postage is covered.

Business, bulk and event orders

Separate terms may apply. Unless we agree otherwise in writing, these orders are final sale except for damage, defects or our error, which the remake promise covers.

Questions? Email littlelifemagnets@gmail.com. A real person reads every message.